Hertz at 4500 Macarthur Boulevard, Newport Beach, CA 92660

Full information about Establishment and car rental "Hertz" at 4500 Macarthur Boulevard, Newport Beach, CA 92660

Establishment   Car rental  

Contacts

Address:
4500 Macarthur Boulevard, Newport Beach, CA 92660
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Phone number:
+1 949-724-1602

Website:
hertz.com

Categories:
Establishment   Car rental  

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Opening times

Monday 08:00am — 05:00pm
Tuesday 08:00am — 05:00pm
Wednesday 08:00am — 05:00pm
Thursday 08:00am — 05:00pm
Friday 08:00am — 05:00pm
Saturday 08:00am — 01:00pm
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Reviews

  • Megan Terbay
    ★ ☆ ☆ ☆ ☆
    STAY AWAY!!

    Honestly the worst experience ever!
    I booked a rental online for 04/12/2018 at 10:30 am i got there about 10 min early to hopefully feel out paperwork so i could be out of there by 10:30 am but unfortunately there was only one person working and there was a man in front of me returning a vehicle after he left i hear the employee call over to another Hertz to see when they were going to bring my car i was renting WHAT?? The employee than asks me to go sit in the hotel lobby it will just be a few minutes as i am walking out i see her with Windex and napkins going outside. I had to wait another 25 minutes for her to wash up the windows on the car the man in front of me returned so i could take it. Car was never serviced looked at or even cleaned but i had no options as i needed to leave and they had no cars. I than am going through the process and she tells me there is no gas maybe 20 miles to empty WOW i am so upset i just get everything and go as i drive of i see there is a warning light on and i assumed it was because the car was on empty so i just kept going i went to gas station filled up tank another $53.00. I turn car on and go about my day i than pick up my son he gets in backseat to only find DayQuil pills and bottles from Las Vegas car was disgusting. The next day on my way to work the warning light came back on as i was on the freeway. I called Hertz and that is a joke they transfer you to so many different people, i now have to return the vehicle to there location in the airport at 8:00 in the morning at a very busy time. I go explain my situation and the representative there totally just dismissed everything i was saying only thing he kept asking is do you have pictures i told him car is outside go look? basically he just didn't care that is how i felt through the entire process they ended up downgrading my car and giving me a little car that had no working Bluetooth no back up camera just the lowest of the low and i was stuck with it for 7 days. There is so much more horrible that happened i was hung up on 2 times and on and on.... just do yourself a favor and do not go through the stress of using this place Thrifty car is right down the street and they are easy and fast just as cheap as i rented from them the week prior. ALSO THIS LOCATION IS NOT AT JOHN WAYNE AIRPORT ONLINE BOOKING SHOWS THIS TO BE AT AIRPORT!!!
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